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1. What is a reasonable time for a landlord/owner to make repairs?
2. The heat is not working. Pipes are almost cold. I cannot sleep.
3. It was snowing at night. In the morning I could not get out of the underground parking garage.
4. I continuously hear water running in my toilet.
5. I have to hold the handle to flush the toilet.
6. My toilet is clogged.
7. Light in the kitchen and in the bedroom is not working.
8. Fridge is not cooling properly.
9. Sink is clogged.
10. Car has been towed. How can I find it?.
11. I pay for my parking. Why do I have to provide ownership and valid insurance?
12. I parked only for 15 minutes and received a ticket. Why?
13. Why the parking fines are different?
14. What is an emergency?
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Answers | |
What is a reasonable time for a landlord/owner to make repairs?
It depends on the type of the repairs.
For example, if the repair involves painting, patching the holes, replacing tiles, windows, etc., a reasonable time could be several weeks.
If the tenant requests to change the lock on the entry door, heating is not working at all in the middle of winter, no water at all, a reasonable time would be - an immediate action. Urgency and required response will be based on the type of impact.
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The heat is not working. Pipes are almost cold. I cannot sleep.
Minimum apartment temperature is 21 degrees Celcius.
Ensure that curtains do not cover the heating system; and windows and balcony door are closed.
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It was snowing at night. In the morning I could not get out of the underground parking garage.
Snow must be removed within 12 hours of a snowfall or there is a $105.00 fine.
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I continuously hear water running in my toilet.
Make a work order request to replace a flapper.
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I have to hold the handle to flush the toilet.
Make a work order request to replace a flapper.
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My toilet is clogged.
Make a work order request. If the problem is simple, the repairs will be done immediately.
Sometimes the problem is not simple (e.g. a toy, a peach stone, etc.) and it may be required to replace a toilet or call for a plumber. There is a chargeback to a tenant for a negligence for up to $120.00.
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Light in the kitchen and in the bedroom is not working.
- Check if bulbs are working. If not - buy the new ones.
- Check if fuses are working.
Come to the office for a fuse tester pen and check them.
Buy the new fuses to replace the faulty ones.
- If bulbs and fuses are OK, fill in the work order request.
The repair may be done by a building manager or a contranctor.
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Fridge is not cooling properly.
- Check if the thermostat is set to normal.
- If it is still not working, fill in the work order request immediately. The contractor will fix it.
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Sink is clogged.
Fill in the work order. Request for a sink stopper.
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Car has been towed. How can I find it?
- Call your parking contractor.
- Call Police Parking Enforcement at (416) 808-6600.
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I parked only for 15 minutes and received a ticket. Why?
- Do you have a building parking sticker on your windshield?
If yes, then you should not park on a visitor parking.
- Did you call Parking Contractor(s)?
Parking contractors keep track of all visitor parked vehicles: frequency and duration.
You may park for free for up to 10 (ten) days.
If you parked for more than 10 days, then you should pay for parking.
- Cars are towed by contractor(s) after several warnings.
- If your car has been towed without any warnings, then call Police Parking Enforcement.
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Why the parking fines are different?
Parking offences:
| Offence No. on ticket |
Desription |
Area for By-Law |
Fine |
| 2 | Park longer than 3 hours | GTA | $15.00 |
| 11 | Park more than 30 cm from the curb | GTA | $15.00 |
| 12 | Park vehicle for sale | GTA | $15.00 |
| 14 | Park obstruct driveway/lane way | GTA | $30.00 |
| 15 | Park 3 metres of the fire hydrant | GTA | $30.00 |
| 16 | Park 9 metres of intersecting highway | GTA | $30.00 |
| 24 | Park taxi cab for hire - unauthorized location | GTA | $30.00 |
| 26 | Park on Boulevard | North York
Scarborough
East York
Toronto | $30.00 |
| 28 | Park between
2am-6am Dec 1-Mar 31 | North York | $30.00 |
| 30 | Stop on/over sidewalk/footpath | GTA | $60.00 |
| 31 | Stop roadside (parked/stopped) vehicle | GTA | $60.00 |
| 48 | Park left wheels to curb | GTA | $15.00 |
| 57 | Stop within intersection | GTA | $60.00 |
| 58 | Stop within 9 metres of crosswalk | GTA | $60.00 |
| 65 | Stop on bridge | GTA | $60.00 |
| 70 | Stop on centre strip | GTA | $60.00 |
Additional Info: http://www.toronto.ca/transportation/parking/regulations.htm#tax
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I pay for my parking. Why do I have to provide ownership and valid insurance?
- It is a building procedure to receive a permit to park your car in the underground garage and receive a sticker based on documentation.
- Insurance proves that the car is in a good working condition and will not make any damage to either the property or another owner's vehicle.
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What is an emergency?
After regular office hours you may call the emergency line in case of:
- Fire
- Flood
- Earthquake
- Terrorist attack
- Bomb thread attack
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